Return & Refund Policy

Thanks for shopping at Zikit.  If you are not entirely satisfied with your purchase, we’re here to help.

You have 28 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.* 

Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We aim to process the returns as quickly as possible, please allow up to 10 working days for completion of the returns process; this includes a refund or new delivery of a replacement or alternative item. We aim to deal with the return or replacement without contacting you however a contact number and email address are important to ensure a speedy response time. To help us deal with your return efficiently, please note the following information:

Items should be returned in the condition they arrived**, together with the completed returns form.

Returns should be sent well packed to prevent damage. Items should be returned with their original undamaged packaging. If you do not have the original packaging please contact our returns department at: Opened blister packs cannot be returned. Items with damaged packaging will be only accepted if they are faulty.

Customers are responsible for the cost of returning goods

We recommend that goods are returned by registered post. If goods are not sent by registered post, we cannot be held responsible if they do not reach us.

Some goods are covered by the manufacturers’ warranty and you are requested to comply with the manufacturers’ directions pertaining to them.

Where an item is damaged or defective please contact customer services to arrange a warranty claim.

For hygiene reasons, we cannot accept returns of earpieces or underwear.

** Care must be taken when trying on clothes and footwear WITHOUT removing any tags or labelling as once worn they will not be eligible for a refund.

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