DELIVERY

Delivery Methods

We aim to deliver your purchase quickly and securely at the best price available.  Many deliveries may require a signature as proof of delivery and it is often easier to have items delivered to your workplace or an address where there is usually someone available to sign. In some instances the goods can be left safe in a secure location that you specify, or a neighbour can sign for you. This is at your own risk – you can add these special instructions during the checkout. We use DPD or Royal Mail for deliveries dependant on the weight, value and destination of the goods. If you are unavailable to sign they will leave you a card so you can arrange redelivery. We monitor the progress of parcels sent by carrier and we may contact you if the driver is having difficulty finding you or to confirm that you have received the card.

Delivery Prices

UK Mainland

We deliver to the UK Mainland for £3.50 for small orders under £75 in value, using a Royal Mail Tracked 24 (next day) service. Heavier orders (over 3kg) that are under £75 in value will be sent with DPD Next Day at a cost of £4.95.  All orders over £75 are sent free of charge.

UK Outlying regions

Northern Ireland, Scottish Highlands and Islands, Isle of Man, Isle of Wight and Channel Islands.

Parcels under 5kg will be sent on a Royal Mail Tracked Service at a cost of £4.95.  Delivery for parcels over 5kg in weight, at any value, is £14.95 with DPD Two Day service.

EU Zone 1

Orders over £250 in value are shipped free of charge and orders under £250 are shipped at a cost of £8.95. This is for a single carton up to 30kg. Larger shipments of multiple cartons will be an £8.95 extra per carton.  Countries in this zone include Irish Republic, France, Germany, Belgium, Netherlands and Luxemburg.

EU Zone 2

Orders over £250 in value are shipped free of charge and orders under £250 are shipped at a cost of £14.95. This is for a single carton up to 30kg. Larger shipments of multiple cartons will be an £14.95 extra per carton.  Countries in this zone include Austria, Denmark, Sweden, Spain, Finland, Italy, Greece and Portugal

Outside Europe

We do not accept web orders from destinations other than those listed above. We do accept offline orders (business to business orders only, no retail customers) and please note that electronic bank transfer prior to despatch is the only acceptable payment method in these circumstances – we will not accept credit cards.

Delivery Times

Each product displays the usual handling time as a guide.  This is the time it takes us to process the order and despatch it. Please note that this is not a guarantee – if you need to confirm availability please contact us. If an item is not available within the indicated delivery schedule we will contact you as soon as possible to advise the updated delivery time. We aim to do this within 1 working day although this can occasionally be longer during busy periods. Items shown as ‘In stock’ are usually dispatched the same day (weekdays only, if ordered before 2.00pm). Stock levels are not ‘real time’ but are updated periodically throughout the day – there may be instances where an item shown as ‘In Stock’ is no longer available (e.g. multiple orders of a single product between updates). If you require urgent delivery we would always recommend you contact us to confirm real time availability and avoid disappointment.

Local Pickup

We can arrange a local pickup from the following locations –

  • Bury St Edmunds
  • Cambridge
  • Newmarket
  • Ely
  • Diss
  • Harleston

Pickup times vary for each location, so please check before booking.

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